Assistant Spa Manager

Hotel
The Lana - Dorchester Collection
Division & Department
Rooms - Spa
Job Title
Assistant Spa Manager
Contract Type
Permanent
Status
Full time
Position Overview
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people our Legends to live our vision Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry. When you join us as Assistant Spa Manager at The Lana Dubai and the first Dior Spa in UAE, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As Assistant Spa Manager at The Lana Dubai, here are just some of the great benefits you will receive:

Competitive Salary Package
World-class Development Opportunities
Complimentary stays with breakfast included in our sister Dorchester Collection hotels
50% off at bars and restaurants within all of our sister Dorchester Collection hotels
Meals on Duty
Private Medical Insurance
Life Insurance
Annual Flight Allowance
Company Accommodation
Company provided transportation to and from work
Uniform provided by the Company with complimentary laundry
Service Charge
What you'll do
You'll love what you do and take pride in delighting our guests:

You will play an integral role in providing a positive and memorable experience for all our Spa and Wellness visitors and hotel guests
Provide essential support to the Spa and Wellness facility working closely with its department head and spa team (and other departments collaboratively) to ensure a seamlessly smooth running of its operations and beyond
Act as a role model to junior level recreation team members, mentoring and training new starters and existing Legends while supporting the Director of Spa at all times as well as attending leadership meetings in her absence, delegating where and when necessary, with competency and confidence
Supervise and manage recreational Legends (attendants, lifeguards and personal trainers)
Plan and implement recreational programs and events, demonstrating budgeting and financial management
Coordinate with other hotel departments and organizations to deliver the best guest experience
Maintain all SOP's records ensuring they are up to date and implement necessary changes.
Ensure the safety of all members and guests who visit the gym and pool areas
Maintain the Spa and Wellness facilities and equipment to a high usable standard avoiding breakages and hazards
Oversee operations and service delivery of the designated recreation facilities and participatory programs
Assist in the day-to-day running of the pool and gym operations
Closely monitor KPIs and provide statistical reports to the Director of Spa when needed
Analyze financial performance and assist in budget planning
Collaborate with the Director of Spa on strategic planning, marketing initiatives and revenue generating strategies.
Conduct staff training, mentor the Wellness team and actively promote incentives to improve performance and contributions to the department revenue
Assist in employees performance evaluations and provide constructive feedback for growth and development
Assist the Spa and Wellness operations when needed
Implement daily/weekly/monthly cleaning and maintenance checklists for all relevant employees and ensure all tasks are acted upon
Ensure all recreational areas are clean and tidy, properly set up and presented at all times
Participate in achieving individual and departmental targets optimizing revenue in the upselling of services and retail products by offering relevant recommendations to our guests, confidently
Demonstrate an exceptional guest service, promptly addressing and satisfactorily resolving guest concerns or issues ensuring all needs are met and exceeded
Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The items shared are the essence of a day in the life of an Assistant Spa Manager at The Lana Dubai, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring

You'll bring your unique personality and passion to the role and the Spa and Wellness team
Strong leadership skills gained through previous supervisory or entry managerial roles in a luxury spa environment
Demonstrated proficiency and experience in spa therapy techniques, client consultation and product knowledge.
Previous therapist background will be an advantage
Ability to effectively train and mentor employees
Experience in handling complex guests issues, resolving conflict and maintaining a positive work environment
Possess good team spirit, empathy and be guest-centric
You might need to cover spa treatments bookings if required
Familiarity with administrative tasks such as employees scheduling, performance evaluations, and PNL responsibilities within a spa setting.
Communication is what keeps our departments running perfectly. You will have great skills in this area with a strong customer service ethic and know of its importance.
English is the primary language used in our hotel. You can comfortably communicate in this language.
Position location
Job Location
United Arab Emirates
Location
Dubai
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