Assistant Manager - Field Engineer & Technical Services

Context & EnvironmentInternal to the Management
Within the Business Development department.
External to the Management

• With the functional departments of TotalEnergies Marketing Middle East, whose expertise is necessary: Sales, Legal, Customer Service, HSEQ, etc.
• With all TotalEnergies direct & distributor teams.
• External to the Company: suppliers such as labs and other service agencies.

• Drive Technical Services: Engage with customers to understand their needs and propose tailored technical solutions. This involves regular visits to customer sites to maintain strong relationships and ensure customer satisfaction.
• Equipment Inspection: Perform detailed inspections of equipment at key customer sites in industries such as Cement, Steel, and Mining. Provide specialized Lubrilog solutions to address specific challenges in these segments.
• Field Trials: Conduct field trials at various customer locations to demonstrate the effectiveness of premium and new products introduced in the TEMME region. The goal is to offer optimized and cost-effective solutions that enhance customer operations and profitability, following a Total Cost of Ownership (TCO) approach.
• Lube Audits and Value-Added Services: Carry out comprehensive lube audits, borescope inspections, and other value-added services at customer premises. These services help identify potential issues and recommend improvements to enhance equipment reliability and performance.
• Innovate Reliability Solutions: Develop and introduce new reliability solutions that prioritize customer needs. This involves staying updated with the latest industry trends and technologies to offer innovative and effective solutions.

• Product Recommendations: Provide expert product recommendations to both internal and external customers. This includes selecting the right lubricants and greases for specific applications to ensure optimal performance and longevity.
• Customer Support: Respond to customer queries promptly and assist affiliates, distributors, and sales staff with technical and service-related requests. This ensures that all stakeholders have the necessary support to address any issues or concerns.

• Training Plan Development: Develop and execute a comprehensive yearly training plan for customers, distributors, and internal staff. This plan should cover essential topics and skills needed to effectively use and maintain lubricants and greases.
• Meeting Training KPIs: Ensure that the department's training Key Performance Indicators (KPIs) are met. This involves tracking training progress, gathering feedback, and making necessary adjustments to improve training effectiveness.

• Service Offering Expansion: Increase the range of service offerings to industrial segment customers in line with yearly objectives and market requirements. This includes identifying new service opportunities and developing strategies to capitalize on them.
• Revenue Monitoring and Reporting: Monitor the revenue generated from technical services and provide monthly reports on performance. The target is to achieve a revenue growth of +150K AED, demonstrating the value and impact of the services provided.

• Technical Queries/Trouble Shooting: Correspondence with customers both internal and external.
• Technical Trainings: Train Internal sales staff, Affiliates, Distributor personnel, and Customers.
• Technical Services: Coordinate with Sales, MSM, and Customers.
• Customer Visits/ Service Visits/Field Trials/ Inspections: Correspond with Customers and visit customer premises/factories/offices for field trials, service requests, and inspections.
• Market Intelligence: Assist the Market Segment Manager to coordinate with respective teams for gathering market intelligence.
• Increase revenue from all service offerings including LUBANAC in line with department objectives.
• Assist MSM to ensure all department objectives are met.

• Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliate's HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
• Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities.
• Ensure adherence to compliance processes and guidelines specific to position's roles and responsibilities.
• Ensure full adherence to the company's compliance program, its policies and procedures including economic sanctions and export control in all professional activities.
• Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that comes to my attention.

• Comprehensive Technical knowledge on Applications of Lubricants and machinery involved.
• Experience in delivering technical trainings is an added advantage.

• Proficiency in MS Office suite.
• English Language proficiency.
• Good communication and presentation skills.
• Analytical with the ability to attend to all the details.
• Self-motivated, creative with good skills for planning and independently carrying out job.

• Bachelor of Engineering, preferably Mechanical/Chemical Engineering.

• Minimum 5 years of experience in lubricants industry.

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