Card 80 / 93: Which of the following is true regarding the knowledge base?
A)
By default, all users can search the knowledge base and publish articles.
B)
Only CSRs and CSR managers can access the knowledge base.
C)
By default, all users can search the knowledge base and only system administrators can publish articles.
D)
By default, all users can search the knowledge base and only users with sufficient privileges can maintain templates and publish articles.
Answer:
D) By default, all users can search the knowledge base and only users with sufficient privileges can maintain templates and publish articles.
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