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- Which of the following are true
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Card 83 / 93: Which of the following are true regarding searching the knowledge base?
A)
KB articles can be searched from within the form for and associated with both case and opportunity records.
B)
KB articles can be searched from the Workplace and from within a case record's form.
C)
Published and Unapproved articles appear in search results for system administrators but not for any other users.
D)
Only KB articles with a status of Published appear in search KB search results.
Answer:
B) KB articles can be searched from the Workplace and from within a case record's form.
D) Only KB articles with a status of Published appear in search KB search results.
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