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Instructors may communicate with an external “expert,” someone who is familiar with online technology and pedagogy, to solicit advice, understanding, as well as psychological support, and to understand the changing concept of “quality teaching."
Faculty may not want to teach future online courses if adequate technical support was lacking in their first online teaching experience (Lao&Gonzales, 2005).
Koehler, Mishra, Hershey,&Peruski (2004) suggest that traditional workshops, tutorials, and technical support groups are over-simplified approaches to dealing with the complex relationships between content, technology, and pedagogy. Their study proposes the use of design team approach and considers content, technology, and pedagogy as dependent on one another.
Faculty who teach online courses need to feel supported when dealing with course and student issues (Palloff&Pratt, 2001).
Koehler, M.J., Mishra, P., Hershey, K.,&Peruski, L. (2004). With a little help from your students: A new model for faculty development and online course design. Journal of Technology and Teacher Education, 12(1) , 25-55
Lao, T.&Gonzales, C. (2005). Understanding online learning through a qualitative description of professors and students’ experiences. Journal of Technology and Teacher Education, 13(3) , 459-474
Pallott, R.M.,&Pratt, K. (2001). Lessons from the cyberspace classroom: The realities of online teaching . San Francisco: Jossey-Bass.
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